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Why Smart Quotes and Special Characters Break ATS Resume Parsing
TF
TailorFit CV team
Aug 7, 2026 · 4 min read

Introduction to ATS and Resume Parsing

Applicant Tracking Systems (ATS) play a crucial role in modern recruitment by automatically scanning resumes to weed out unqualified candidates and highlight those who match job descriptions. ATS resume parsing is the process by which software extracts structured information from resumes, determining which applicants make it to the interview stage. For job seekers, ensuring your resume is ATS-compatible can make the difference between being noticed or overlooked.

ATS technology is particularly influential in large companies with high-volume hiring needs. These systems can quickly filter resumes based on set criteria such as experience, skills, and keyword relevance. The importance of well-structured resume parsing cannot be overstated; a resume that is formatted improperly may be misread by an ATS, leading to missed career opportunities.

Common Issues with Smart Quotes and Special Characters

Smart quotes and special characters, although visually appealing in documents, can disrupt ATS resume parsing. Smart quotes are the curly quotation marks often used by default in word processing software when typing dialogue or quoted material, replacing the simpler straight quotes. Special characters might include em-dashes, decorative bullets, or foreign currency symbols.

These elements can cause parsing errors because ATS software often struggles to interpret them correctly. The visual difference, while minor, can be significant to ATS systems, which may misinterpret these characters as code or gibberish. As a result, key resume information might not be accurately extracted, affecting the match score and potentially sidelining the candidate.

Illustrative Examples of Parsing Errors

Let's consider a hypothetical example where a candidate unknowingly uses smart quotes and special characters in their resume. Suppose their document states "Experienced in 'Adobe Photoshop'." When uploaded to an ATS, the smart quotes around 'Adobe Photoshop' could be read as unrecognized symbols, resulting in a poor skill match.

Special characters also pose challenges. For instance, listing "5-year experience in R&D" with an em-dash instead of a hyphen might split the text unevenly, leading the ATS to misinterpret the candidate's career duration or relevance to the job description.

  • Character: Straight Quotes, Impact on Parsing: Read correctly, Example: "Adobe Photoshop"
  • Character: Smart Quotes, Impact on Parsing: May be misinterpreted as symbols, Example: “Adobe Photoshop”
  • Character: Hyphen, Impact on Parsing: Consistently understood by ATS, Example: 5-year experience
  • Character: Em-Dash, Impact on Parsing: Can cause sentence splitting or misinterpretation, Example: 5—year experience

Best Practices for ATS-Compatible Resumes

To avoid ATS parsing errors, use plain text formats without smart quotes or special characters. Here are some tips:

  1. Disable Smart Quotes: Adjust settings in your word processor to use straight quotes.
  2. Stick to Standard Characters: Use hyphens instead of em-dashes, and regular bullets.
  3. Use a Robust Tool: TailorFit's export feature ensures that your resume is free from ATS-unfriendly characters.

TailorFit's export feature converts smart quotes and special characters to plain ASCII, making sure your resume is compatible with ATS. This cleanup process is seamless, giving you peace of mind that your application will be accurately read by any ATS.

How TailorFit Ensures ATS Compatibility

TailorFit enhances ATS compatibility through a structured process ensuring every resume gets parsed accurately:

  1. Upload Resume: Begin by uploading your resume in PDF or DOCX format.
  2. ATS Compatibility Check: TailorFit analyzes your resume for structural risks such as multi-column layouts or any special characters that could derail ATS parsing.
  3. Tailoring Engine: This feature rewrites and tailors your resume, focusing on relevant job description keywords while maintaining ATS-friendly formatting.
  4. Export Process: Before exporting, TailorFit performs a final format cleanup to replace smart quotes and special characters with straightforward characters.

Say you have a marketing resume filled with creative formatting. Using TailorFit, the imaginative use of characters gets standardized without losing the resume's core message, ensuring no parsing errors occur upon submission.

For more details on ensuring ATS compatibility with TailorFit, visit our TailorFit ATS Checker page.

FAQs

What are smart quotes and why do they cause issues in ATS parsing?
Smart quotes can be misinterpreted by ATS, causing parsing errors because they differ from straight quotes.

How can I ensure my resume is ATS compatible?
Use plain text without special characters and leverage tools like TailorFit for safe formatting.

Try TailorFit for ATS-Compatible Resumes: Upload your resume to test out TailorFit's core features for precise ATS parsing improvements. Start now at /upload.

For pricing information or to purchase credits, explore our TailorFit Pricing page.

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